Call Center Representative (Audio Media Tech Industry) - Work from Home

Location: Argentina

Work Mode: Remote – BYOD (Bring Your Own Device)

Department: Operations / Delivery

Reports to: Team Leader

About Influx

Influx provides customer service for brands and tech companies on demand, 24/7, every day of the year (including holidays). To achieve this, our operation consists of agents and managers working around the globe to achieve the company’s objectives.

About the Client

Our client operates in the audio and in-store media technology space, delivering music streaming and sound management solutions for businesses across various industries.

Role Overview

We are looking for bilingual (Spanish & English) customer service and voice-trained agents who are tech-savvy, detail-oriented, and passionate about music and audio technology. In this role, you will combine customer support, & technical expertise in a fast-paced, dynamic environment.

Availability

• 8:00am a 9:30pm Argentina Time

Must-Have Qualifications

• Be voice-trained with prior experience in voice support
• Have excellent verbal and written communication skills
• Speak fluent, standard English & Spanish with a professional and polite tone (B2+ english& Spanish proficiency level)
• Have knowledge or experience in IoT, remote management, or software backend systems
• Be detail-oriented with strong record-keeping and follow-up skills
• Stay up to date with music trends and streaming platforms (Spotify, Apple Music, etc.)
• Be a fast learner, organized, and able to multitask efficiently

Nice to have

• Have experience managing or using audio hardware (speakers, PA systems, amplifiers)
• Be familiar with tools like Salesforce
• You have experience with using Python, Java, C++, Javascript, Database Management, Software Development Lifecycle etc. (Be comfortable reading scripts and basic codes)

Key Responsibilities

• Handle customer interactions and support inquiries via voice channels
• Assist with troubleshooting or guiding clients on audio and streaming solutions
• Maintain accurate records and updates in internal systems
• Provide professional and polite responses at all times
• Ensure proper monitoring, maintenance tracking, and oversight of client accounts
• Collaborate with internal teams to resolve technical or service-related issues

Technical Requirements (BYOD)

• Laptop (no Chromebook or Linux OS)
• Windows 10 or higher
• Minimum 8GB RAM – Intel Core i5 (10th gen or higher)
• High-speed internet: minimum 50 Mbps (download & upload)
• Wired, noise-canceling headset
• Quiet, dedicated workspace

Why Join Influx?

• Work with a global, diverse team
• Collaborate with innovative tech-driven clients
• Gain exposure to audio technology and music streaming industries
• Join a fast-growing company focused on career growth and development
• Enjoy a supportive, inclusive, and people-first culture
• Additional Performance-Based Incentives
• Continuous learning and development by our Elite Leadership Team
• Experience a culture where everyone belongs. Our team is committed to building an environment that nurtures kindness, creativity, and accountability.

Important Notes

• Influx never charges any fees during the recruitment process
• Official communication will only come from emails ending in influx.com

Ready to apply?

Click the application link above and take the next step in your career