English Speaking Customer Support Agent (Full Remote)
About Influx
Influx delivers on-demand, 24/7 customer support for brands and companies worldwide. Our global team of agents and managers work across time zones to provide seamless, high-quality support every day of the year—including holidays.
We are currently looking for Customer Support Agents in Argentina with BPO experience to join our growing remote team.
About the Role
We’re seeking a detail-oriented and analytical Customer Support Agent who can deliver clear, structured, and solution-focused support to customers.
In this role, you’ll act as a trusted point of contact, helping users navigate complex topics, resolve issues efficiently, and ensuring a high standard of customer experience.
What You'll Do
- Handle high-volume customer inquiries via calls, email, and chat.
- Meet performance metrics (Call Handling, CSAT, QA, etc.).
- Simplify complex information into clear, easy-to-understand responses.
- Investigate issues thoroughly and provide effective solutions.
- Collaborate with relevant teams for problem-solving.
- Accurately document interactions in ticketing systems.
- Work independently while maintaining quality and responsiveness.
What We're Looking For
- Must be based in Argentina.
- B2 English level or higher (written & spoken).
- Previous BPO/customer support experience in similar roles and/or scope of work.
- Strong analytical and critical thinking skills.
- Excellent written communication
- Solution-oriented and self-driven.
- Experience with tools like Zendesk, Gorgias, or Salesforce is a plus.
- Comfortable working remotely.
- Available to start soon.
What We Offer
- 100% remote work
- Collaborative and supportive global environment.
- Exposure to international clients.
- Opportunities for growth and development.
Ideal Work Setup
- System: Windows 10 or above (32-bit) or MacBook (no Chromebook, Linux, or desktop)
- RAM: Minimum 8GB
- Processor: Intel Core i5 or higher
- Internet: 40–50 Mbps (download), 30 Mbps (upload)
- Equipment: Wired headset
- Environment: Quiet, distraction-free workspace
IMPORTANT NOTES!
- Influx never asks candidates to make any payment throughout the entire recruitment process.
- Successful candidates will be contacted only through email ending with @influx.com.
Requisitos
Estudios
Idiomas
Habilidades
Sobre INFLUX INC.
Influx is the #1 on demand CX partner for startups and scaleups. Founded in 2013 as ‘AWS for customer service’, brands now work with Influx to improve all key service metrics like CSAT, NPS, customer lifetime value and speed to resolution, while improving operational efficiency and keeping things month-to-month.
Our vision: We stand for the human experience in online business. We believe that every great online business has an exceptional team of people talking to their customers. This requires service flexibility, high standards and exceptional people running the service.
