AI Senior Customer Service Executive - Work from Home

Location: Argentina

Work Mode: Remote – BYOD (Bring Your Own Device)

Department: Operations / Delivery

Reports to: Team Leader

Imagine a world where one person can do the work of an entire customer support team. That world is here.

We’re looking for a AI Senior Customer Service Executive — someone who doesn’t just respond to customers, but manages and improves an AI-powered support system.

In this role, you’ll operate like a manager… but your team is AI.

What you’ll do

You’ll work in two core modes:

→ Help the customer

• Review and refine AI-generated responses
• Handle complex or sensitive escalations
• Apply judgment where AI falls short

→ Improve the system

• Upgrade knowledge bases and workflows
• Identify and fix systemic issues
• Build operational context (customers, products, policies)
• Continuously train and optimize AI performance

What makes this role unique

This is not a traditional support role.

It blends:

• AI management
• Stakeholder communication
• Strategic thinking
• Hands-on execution (when needed)

Your main tool? Writing.

More specifically: reviewing, refining, and elevating AI-generated communication.

What we’re looking for

• Advanced English (required)
• Previous experience in BPO / Customer Support environments
• Strong analytical and critical thinking skills
• Excellent written communication
• High agency (you act first, report second)
• Curiosity and openness to new technologies
• Background or courses in IT or Cybersecurity
• Studies in Computer Engineering or related fields

Technical Requirements (BYOD)

• Reliable and stable internet connection.
• Computer with minimum Intel Core i5 processor or equivalent.
• Noise-canceling headset.
• A fully functional laptop and reliable high-speed internet are required (Windows operating system only; iOS is not supported).

Why join us

• Be part of the transformation of customer support
• Work at the intersection of AI and operations
• Move beyond repetitive tasks into system-level impact

If you’re excited about the future of AI + human collaboration, this role is for you. Apply now