Customer service agent - Remote Work From Home

Do you have experience working with e-commerce platforms, the retail industry, or fashion brands, along with hands-on exposure to CRM tools? If so, we’d love to hear from you.

Join us in supporting our newest client—a leading online women’s fashion retailer renowned for its thoughtfully curated collections and diverse range of stylish clothing and accessories. This partnership offers an exciting opportunity to collaborate with a fast-growing, dynamic e-commerce brand at the forefront of online retail.

Our client specializes in on-trend designs and modern tailoring. Every order is thoughtfully designed, created, and packaged by women who are passionate about empowering women—making this more than just a role, but a chance to be part of a purpose-driven brand.

We are hiring on a rolling basis, with a start date of 15th May 2026

What We Are Looking For

• A strong appreciation for, or hands-on experience with, diverse fashion trends
• Experience working with e-commerce platforms
• Familiarity with CRM tools such as Gorgias and Gorgias AI, or similar customer support software
• Experience using Shopify
• Proven experience providing email-based customer support
• Excellent written and verbal communication skills
• Strong problem-solving abilities, with the capacity to troubleshoot and resolve customer queries efficiently
• Ability to work independently as well as collaborate effectively within a team environmen
• Openness to feedback to ensure the delivery of a high-quality customer service experience
• Confidence in navigating the competitive fashion and e-commerce landscape
• Passion for staying up to date with fashion trends, fabrics, and production processes
• Polite, professional demeanor with excellent interpersonal skills
• Proactive mindset with the ability to think creatively and solve problems quickly
• Strong time management and organizational skills, with the ability to work independently
• Capacity to resolve 10–15 customer tickets per hour
• Proven track record of maintaining a minimum 90% quality score

Equipment Requirements (bring your own device)

• Minimum 50 Mbps internet connection
• Minimum 8GB RAM - Intel i5 10th gen
• Quiet working environment
• Noise-canceling headset
• No desktops
• No Chromebook, no LINUX

Benefits

• Performance has its benefits within our Reward and Recognition Program - Club 90
• Work-life balance - No more commuting to work, you get back lost days, a lot of lost days.
• We provide an internet allowance to cater to connectivity requirements.