Customer support agent - Spanish AND English

🟠 About Influx

Influx provides customer service for brands and tech companies on demand, 24/7, every day of the year (including holidays). To achieve this, our operation consists of agents and managers working around the globe to achieve the company’s objectives.

👥 About the Client

Our client is a global airport transfer company offering an unrivaled range of services, from VIP city transfers to affordable holiday taxis—operating across 500+ airports and travel gateways worldwide.

🎯 Role Overview

As a Bilingual Customer Service Associate (English/Spanish), you will play a key role in delivering exceptional customer support. You’ll assist customers across multiple channels, resolve issues efficiently, and ensure a smooth and positive customer journey.

The ideal candidate is empathetic, solutions-oriented, and confident in communicating in both English and Spanish.

🛠️ Key Responsibilities

• Provide bilingual customer support (English & Spanish) via phone, email, and messaging
• Handle inquiries and resolve customer issues with professionalism and empathy
• Communicate clearly and effectively in both written and verbal interactions
• Collaborate with internal teams to ensure seamless customer experiences
• Build long-term customer satisfaction by delivering high-quality service

✅ Must-Have Qualifications

• Fluency in English and Spanish (spoken & written)
• Minimum 6 months of Customer Service experience (BPO/call center experience is a plus)
• Experience with bookings and transfers is highly desirable
• Strong written communication and research skills
• Excellent problem-solving, attention to detail, and time-management skills
• High personal integrity, adaptability, and results-driven mindset
• Prior experience in a BPO or a call center environment.

💻 Technical Requirements (BYOD)

• Laptop (no Chromebook, Linux OS, or desktop)
• Windows 10 or higher (32-bit OS)
• 8GB RAM minimum
• Intel Core i5 or higher
• High-speed internet: 50–55 Mbps download & upload
• Wired, noise-canceling headset
• Quiet, dedicated workspace

✨ Why Join Influx?

• Work with a global, diverse team
• Collaborate with leading international brands
• Join a fast-growing company focused on career growth and development
• Enjoy a supportive, inclusive, and people-first culture

⚠️ Important Notes

• This role is open only to applicants from: Argentina
• Influx never charges any fees during the recruitment process
• Official communication will only come from emails ending with our company name

🚀 Ready to apply?

Please proceed with the questionnaire and you will receive a message after 1 hour to complete your application.