Customer Care Representative - Fashion Retail (Remote)

🟠 Influx delivers on-demand customer support for global brands and tech companies, 24/7, 365 days a year (including holidays). Our worldwide team of agents and managers works across multiple time zones to provide consistent, high-quality customer experiences.

👗 About the Client

We’re excited to support our newest client, a leading online women’s fashion retailer known for its curated collections and stylish clothing and accessories. This partnership offers the chance to work with a fast-growing, fashion-forward e-commerce brand at the forefront of online retail.

The brand specializes in trendy wear and modern tailoring.

Every order is hand-designed, created, and packaged by women, with a strong belief in empowering women.

🚀 What You’ll Be Doing

As part of the team, you’ll take on new challenges that will:

• Expand your skill set
• Strengthen your problem-solving abilities
• Contribute directly to the success of a dynamic, fast-paced fashion business

⭐ What’s in It for You

• Work with a bold, empowering, forward-thinking fashion brand
• Collaborate with like-minded teammates who support and uplift each other
• Ongoing mentorship from our elite leadership team
• Clear career growth opportunities
• Fully remote work + rewards

➕ Benefits

• No commute—work from home and save time
• Performance-based rewards through our Reward & Recognition Program (Club 90)
• Continuous learning and development with experienced managers and directors
• Better work-life balance—reclaim the time you used to spend commuting

🧠 Experience & Traits

• Interest in or experience with fashion trends and styles
• Prior email-based customer support experience
• Passion for trends, fabrics, and styling
• Active listener with excellent written communication skills
• Strong troubleshooting and problem-solving abilities
• Team player with a collaborative mindset
• Detail-oriented and highly organized
• Resilient and adaptable in a fast-paced industry
• Quick learner who welcomes feedback
• Confident navigating the competitive fashion market
• Polite, professional, and customer-focused
• Strong time management and independence
• Ability to resolve 10–15 tickets per hour
• Proven track record of maintaining 90%+ quality scores
• Availability for any 8-hour shift, including weekends and public holidays
• Experience with Gorgias & Gorgias AI
• Experience using Shopify

💻 Equipment Requirements (Bring Your Own Device)

• Minimum 50 Mbps internet connection
• At least 8GB RAM, Intel i5 (10th gen or higher)
• Quiet, dedicated workspace
• Noise-canceling headset
• Laptop only (no desktops)
• No Chromebooks or Linux systems