Technical Support Agent - Remote Work From Home

At Influx, we deliver on-demand customer and technical support for global brands and tech companies 24/7 every day of the year.

Our remote-first workforce spans multiple regions to ensure seamless high-quality support for clients worldwide.

We are looking for a tech-savvy communicator who is fluent in English, confident speaking with customers via phone and virtual meetings, and passionate about solving problems. If you have a degree in Computer Science or a related technical field and enjoy combining people skills with technical expertise, this role is for you.

About the Role

As a Technical Support Agent at Influx, you will:

• Provide hands-on technical support for customers in the app development, eCommerce and SaaS industries
• Diagnose and resolve complex software and integration issues
• Support API integrations, perform debugging and assist with bug identification and resolution
• Collaborate directly with customers through calls, chat and email, explaining technical concepts clearly
• Contribute to knowledge sharing and continuous improvement across the support team
• Maintain a professional, empathetic and proactive approach in every customer interaction

What We’re Looking For

Technical Skills

• Bachelor’s Degree (or higher) in Computer Science, Information Technology, Software Engineering or a related technical discipline (required)
• Experience supporting technical accounts including software applications, web platforms or APIs
• Strong understanding of bug identification, root cause analysis and troubleshooting methodologies
• Ability to read and interpret code for diagnostic purposes (such as JavaScript, Python or similar languages)
• Familiarity with API requests, error responses and integration logic
• Skilled in general IT troubleshooting and web technologies

Soft Skills

• Fluent in English written and spoken with clear communication for customer calls and meetings
• Bubbly and engaging personality with a positive approach to customers and colleagues
• Active listener who shows empathy and patience when assisting customers
• Strong problem-solving and analytical thinking skills
• Excellent time management and ability to handle multiple support tickets efficiently
• Collaborative mindset with a passion for teamwork and continuous learning

Hardware Requirements

Minimum:

• Processor: Intel Core i5 or AMD Ryzen 5
• RAM: 8 GB
• Storage: 256 GB SSD
• Display: 15.6” Full HD (1920 x 1080)
• Operating System: Windows 10 or 11

Recommended:

• Processor: Intel Core i7 or AMD Ryzen 7
• RAM: 16 GB
• Storage: 512 GB SSD
• Operating System: Windows 11
• Webcam and microphone for meetings and collaboration

What We Offer

• Remote work flexibility with a global team
• Career growth opportunities with innovative clients
• Supportive and collaborative work culture
• Exposure to exciting technical projects worldwide
• Continuous learning and professional development

Apply Now

If you are a technical professional with strong communication skills, a friendly personality and a passion for problem-solving, we would love to hear from you.

Join Influx and help us deliver world-class technical support that makes a difference.