Technical Support Agent - Remote Work From Home

🔧 Join a fast-growing global team and provide world-class technical support! 🌎

At Influx, we provide on-demand customer service for brands and tech companies 24/7, every day of the year - including holidays. Our remote-first workforce spans multiple regions, ensuring seamless and efficient technical support to customers worldwide.

We are seeking a detail-oriented, tech-savvy problem solver with a strong technical background, API integration knowledge, and programming experience to join our growing Americas team!

💻 About the Role

As a Technical Support Agent, you will:

✅ Diagnose and resolve technical issues for customers across various industries.

✅ Support eCommerce platforms by troubleshooting system issues, integrations, and performance concerns.

✅ Work with APIs, assisting customers in troubleshooting API integrations and system connectivity.

✅ Assist with programming-related inquiries, including specific code troubleshooting.

✅ Provide expert support on web development, technical issues, and debugging.

✅ Communicate clearly and effectively via email and chat in fluent English.

✅ Collaborate with team members to improve service delivery and knowledge-sharing.

✅ Ensure a positive customer experience by demonstrating patience, empathy, and professionalism.

🔎 What We’re Looking For

🛠 Core Technical Skills:

✔ API Integration Knowledge – Understanding of how APIs work, debugging API errors, and helping customers resolve API connectivity issues.

✔ Programming Skills – Must know technologies and frameworks for troubleshooting and customer guidance.

✔ Technical Proficiency – Strong knowledge of IT troubleshooting, web technologies, and problem resolution.

✔ Problem-Solving Skills – Ability to diagnose issues quickly and implement effective solutions under pressure.

✔ Time Management – Ability to prioritize and handle multiple support tickets efficiently.

✔ Knowledge Management – Effective use of internal documentation and resources to resolve issues efficiently.

✔ Continuous Learning – Willingness to stay updated on emerging tech trends and best practices.

💡 Soft Skills:

✔ Empathy & Patience – Ability to remain calm and professional while assisting frustrated customers.

✔ Active Listening – Fully engaging with customers to ensure their concerns are thoroughly understood.

✔ Effective Communication – Ability to explain technical concepts clearly to non-technical users.

✔ Positive Attitude – A proactive and optimistic approach to customer interactions.

✔ Cultural Sensitivity – Ability to communicate effectively with customers from diverse backgrounds.

📜 Qualifications

✅ Tertiary qualification in Information Technology, Computer Science, or a related discipline (preferred but not required).

✅ Experience in technical reporting and documentation.

✅ Ability to multitask effectively while handling computer-based work and customer interactions.

✅ 1 year of experience in technical support or a helpdesk role is desirable but not required.

🔹 We strongly encourage applications from candidates who have both academic and professional experience in the field. Whether you have gained expertise through formal education, self-learning, or practical work experience, we value a diverse range of backgrounds and skills!

💻 Hardware Requirements

🔹 Minimum Requirements:

• Processor: Intel Core i5 or AMD Ryzen 5
• RAM: 8 GB
• Storage: 256 GB SSD
• Display: 15.6-inch Full HD (1920 x 1080)
• Operating System: Windows 10 or 11

🔹 Recommended Specifications:

• Processor: Intel Core i7 or AMD Ryzen 7
• RAM: 16 GB
• Storage: 512 GB SSD
• Display: 15.6-inch or larger Full HD screen
• Operating System: Windows 11

🔹 Additional Items:

• Webcam & Microphone – A high-quality webcam and microphone for virtual meetings and team communication.

🎁 What We Offer

🌍 Remote Work Flexibility – Work from home with a global team.

🚀 Professional Growth – Be part of a fast-growing company with opportunities for career advancement.

🤝 Supportive Work Culture – Join a team that values fairness, collaboration, and innovation.

🌟 Exciting Client Exposure – Work with leading tech companies in the USA, EU, and beyond.

💡 Continuous Learning – Gain new skills and training in an ever-evolving industry.

📢 About Influx

Influx is a fast-growing company providing on-demand customer service solutions for global brands and tech companies. Our fully remote workforce ensures 24/7 technical support while leveraging data, training, and insights to deliver world-class customer experiences.

If you have strong technical skills, experience with eCommerce or APIs, and a passion for problem-solving, we’d love to hear from you! 🚀

📩 Apply Now!